Official Slacker Forums

[osmuem]

When I try to log in I get... (Error Code 500) Failed to process request:net.rim.device.api.io.ConnectionClosedException: Connection closed

What does this mean? I have not bee able to long on since I downloaded slacker radio this weekend.

I have a Blackberry curve 8350i

[RomeE]

When I try to log in I get... (Error Code 500) Failed to process request:net.rim.device.api.io.ConnectionClosedException: Connection closed

What does this mean? I have not bee able to long on since I downloaded slacker radio this weekend.

I have a Blackberry curve 8350i

That means that something on your phone is preventing the connection to the Slacker Servers.

The most common causes for this is either Permissions or Firewalls.

Go to Options > Advanced Options > Applications. Find the Slacker Application, highlight it, and press the BB Menu button. Then choose "Application Permissions". Make sure all of the permissions are set to "Allow" and then save those settings.

Next go to Options > Security > Firewall and make sure that your Firewall is disabled, and save that setting.

Then try the application again.

Best regards,
Rome E
Slacker Support

[osmuem]

Tried what you said and took the battery out to reboot, still doesn't work.

[RomeE]

Tried what you said and took the battery out to reboot, still doesn't work.

I might suggest you contact support then by email or using livechat so that they can continue to troubleshoot why your phone is unable to make a network connection.

Best regards,
Rome E
Slacker Support